Terms and Conditions
Last Updated April 2026
Introduction
In this Agreement ("the Agreement"), the terms "you" and "your" refer to the party (either an individual or legal entity) subscribing to and utilizing RefinedLeads LLC ("RefinedLeads") services.
This Agreement governs the commercial relationship between RefinedLeads and you, including subscription enrollment, billing, payment authorization, cancellation, and general legal provisions. This Agreement does not govern the specific terms under which licensed data products are accessed or used — those terms are set forth exclusively in the Data License Agreement ("DLA"), which is incorporated herein by reference.
Service Access
Upon your acceptance of this Agreement and the Data License Agreement, and subject to full and timely payment of all amounts due, RefinedLeads grants you access to the RefinedLeads platform and services on a month-to-month subscription basis ("Subscription"). The specific data products, features, and volume available to you are governed by your active Subscription tier and the DLA.
RefinedLeads retains the right to modify, update, or discontinue any feature or service with reasonable notice.
Payment & Automatic Billing Authorization
By subscribing and submitting your payment information, you acknowledge and agree that your Subscription includes automatic, recurring monthly payments, and you authorize RefinedLeads (and its payment processor) to charge your payment method automatically each month until canceled in accordance with these Terms.
Your "Billing Start Date" is the date of the first invoice issued to you by RefinedLeads. If a renewal date does not exist in a given month (e.g., the 31st in a 30-day month), renewal occurs on the last day of that month or the closest practical date.
By completing your purchase, you grant RefinedLeads continuing authorization to store your payment credentials and charge your stored payment method for recurring Subscription fees, applicable taxes, and any other agreed-upon charges, without requiring additional consent for each transaction.
Your Subscription continues month-to-month until canceled as set out in §4.
If a recurring payment fails or is declined, RefinedLeads may retry the charge and/or suspend access to your account until payment is successfully processed. Continued non-payment may result in termination of your Subscription and the associated data license, but you remain responsible for all amounts due.
Auto-Renewal & Cancellation
Your Subscription automatically renews each month on the same calendar day as your Billing Start Date (or the closest practical date) unless canceled.
You may cancel at any time by emailing support@refinedleads.ai with your account email and a cancellation request.
To avoid being charged for the next billing cycle, your cancellation request must be received at least one (1) business day before your next renewal date.
Cancellation takes effect at the end of the then-current paid billing period. Your data license under the DLA terminates automatically at the same time.
Payments for the current billing period are non-refundable once processed. Access to your Subscription will continue until the end of that billing period.
Pricing
Any agreed pricing will typically be honored for one (1) year from your Subscription start date. RefinedLeads reserves the right to change pricing or fees for existing subscribers with at least thirty (30) days' advance written notice sent to your email address on file. For new subscribers or trial conversions, pricing changes may take effect with seven (7) days' advance notice.
If you do not agree to a price change, you must cancel your Subscription before the new price takes effect. Continued use of the service after the effective date of a pricing change constitutes acceptance of the updated pricing.
Your Responsibilities
You are responsible for maintaining the security of your account credentials, including any login details, API keys, or access tokens. You shall not share account access with unauthorized parties.
You shall not reference RefinedLeads or identify it as a data source in any advertisement, promotional, or marketing material.
You are responsible for ensuring that your authorized users — including employees, contractors, and agents — are aware of and comply with the terms of this Agreement and the DLA.
General Refund Policy
Once you approve a specific product or service, payment is fully allocated and the product or service cannot be altered, canceled, or refunded. If a product has not been approved, RefinedLeads may, at its discretion, issue a credit or partial refund if costs were incurred prior to approval.
Refund requests must be made within thirty (30) calendar days of the original charge. Please contact support@refinedleads.ai with any questions or concerns.
Limitation of Liability
RefinedLeads makes no warranties, express or implied, regarding the success of your marketing efforts or business outcomes achieved through use of the service.
In no event shall RefinedLeads be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to this Agreement or your use of the service, even if RefinedLeads has been advised of the possibility of such damages.
RefinedLeads's total aggregate liability to you under this Agreement shall not exceed the total Subscription fees paid by you in the three (3) months immediately preceding the event giving rise to the claim.
Mutual Confidentiality
Each party agrees to treat as confidential any non-public business information disclosed by the other party in connection with this Agreement — including pricing arrangements, account details, and usage information — and shall not disclose such information to third parties except as required by law or as necessary to perform obligations under this Agreement.
RefinedLeads will not sell or disclose your account information or usage patterns to third parties except as required by law or as necessary to operate the service.
Force Majeure
Neither party shall be held liable for failure to perform its obligations under this Agreement if such failure is caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, natural disaster, pandemic, or failure of third-party technology infrastructure.
General Provisions
This Agreement shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict-of-law principles.
Any action relating to this Agreement shall be brought in the courts located in Washington County, Minnesota.
RefinedLeads may assign its rights or delegate its duties under this Agreement without notice. You may not transfer or assign this Agreement without RefinedLeads's prior written consent.
This Agreement, together with the Data License Agreement, constitutes the entire understanding between the parties and supersedes any prior oral or written agreements. If any provision is found unenforceable, the remainder shall remain in full force and effect.
For material changes to this Agreement (including changes to pricing, liability, or arbitration), RefinedLeads will provide at least thirty (30) days' advance written notice to your email address on file. For non-material changes, notice may be provided by posting an updated version on RefinedLeads's website. Continued use of the service after the effective date of any change constitutes acceptance.
Notices
All notices to RefinedLeads may be sent to support@refinedleads.ai.
Notices to you will be sent to the email or mailing address provided during your Subscription setup.
Arbitration & Dispute Resolution
In the event of any dispute arising from or relating to this Agreement, the parties agree to first attempt resolution through good-faith negotiation for thirty (30) days. If negotiation is unsuccessful, the parties agree to mediation in Washington County, Minnesota before proceeding to arbitration.
If mediation is unsuccessful, the dispute shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, seated in Washington County, Minnesota. The decision of the arbitrator shall be final and binding. Each party shall bear its own attorney's fees and costs unless the arbitrator determines a claim was frivolous or brought in bad faith.
All dispute resolution proceedings shall be conducted on an individual basis only. You waive any right to participate in a class action lawsuit or class-wide arbitration.
Either party may bring an individual claim in small claims court if the claim qualifies under that court's jurisdictional limits.
Contact
Questions about these Terms and Conditions may be directed to: support@refinedleads.ai